Independent insight
Independent benchmarking for financial services
FeedbackIQ turns public regulatory data into independent benchmarks and insights on customer complaints and outcomes, enabling us to work with financial institutions to improve performance, strengthen regulatory relationships and deliver better customer outcomes.
Get in touchBanking sector comparison data will be publicly released and available on this website in November 2026.
About
About FeedbackIQ
FeedbackIQ is an independent benchmarking and analytics business for Australian financial services, built on publicly available regulatory data. The current focus is banking, with coverage intended to expand to other financial-services markets over time. Our benchmarks make it easier to compare customer outcomes across institutions — by uncovering relative areas of strength and concern in customer feedback, we work with financial institutions to develop practical, actionable opportunities that improve business performance and strengthen relationships with customers, regulators and other stakeholders.